By accessing and using Cold Case AI ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
1. Description of Service
Cold Case AI is a Software as a Service (SaaS) platform that provides:
- AI-powered analysis and insights for cold case investigations
- Collaboration tools for investigators and researchers
- Case management and documentation systems
- Community features for discussing public cases
- Evidence organization and analysis tools
2. User Accounts and Responsibilities
Account Creation: You must provide accurate and complete information when creating an account.
Account Security: You are responsible for maintaining the confidentiality of your account credentials.
Prohibited Uses: You may not use the Service for:
- Illegal activities or harassment
- Sharing false or misleading information
- Interfering with ongoing official investigations without proper authorization
- Violating privacy rights of individuals
- Attempting to identify private individuals without consent
3. Content and Data
User Content: You retain ownership of content you submit but grant us a license to use it for providing the Service.
Sensitive Information: Do not upload personally identifiable information of living individuals without proper consent.
Public Cases: Information marked as "public" may be visible to other users and used for collaborative analysis.
Data Accuracy: We do not guarantee the accuracy of AI-generated insights and recommendations.
4. AI and Technology Limitations
AI Assistance: Our AI tools provide suggestions and analysis but should not replace professional investigative work.
No Guarantees: We do not guarantee that our Service will solve cases or provide accurate conclusions.
Professional Consultation: Always consult with law enforcement and legal professionals for official investigations.
5. Subscription and Billing
Subscription Plans: Access to premium features requires a paid subscription.
Billing: Subscriptions are billed in advance on a monthly or annual basis.
Cancellation: You may cancel your subscription at any time through your account settings.
Refunds: Refunds are provided according to our refund policy available in your account dashboard.
6. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
7. Limitation of Liability
Cold Case AI is provided "as is" without warranties. We are not liable for any damages arising from your use of the Service, including but not limited to direct, indirect, incidental, or consequential damages.
8. Termination
We may terminate or suspend your account at any time for violation of these Terms. Upon termination, your right to use the Service will cease immediately.
9. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through the Service.
10. Contact Information
If you have questions about these Terms, please contact us at: legal@coldcaseai.app