This Privacy Policy describes how Cold Case AI ("we," "our," or "us") collects, uses, and protects your information when you use our Service. We are committed to protecting your privacy and handling your data responsibly.
1. Information We Collect
Personal Information
- Name and email address (required for account creation)
- Profile information you choose to provide
- Communication preferences
- Billing information for paid subscriptions
Usage Information
- How you interact with our Service
- Features you use and time spent on the platform
- Search queries and AI interaction data
- Device information and IP addresses
Case Data
- Case information you submit or upload
- Comments and discussions on public cases
- Collaboration data with other users
- AI analysis results and insights
2. How We Use Your Information
Service Provision: To provide, maintain, and improve our AI-powered cold case analysis platform.
Communication: To send you service updates, security alerts, and support messages.
AI Training: To improve our AI models and algorithms (using anonymized data only).
Collaboration: To enable collaboration features between users on public cases.
Legal Compliance: To comply with legal obligations and protect our rights.
3. Information Sharing and Disclosure
Public Cases: Information you mark as "public" may be visible to other users for collaborative analysis.
Service Providers: We may share data with trusted third-party service providers who assist in operating our Service.
Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
4. Data Security
Encryption: We use industry-standard encryption to protect data in transit and at rest.
Access Controls: Strict access controls limit who can access your personal information.
Regular Audits: We conduct regular security audits and assessments.
Incident Response: We have procedures in place to respond to security incidents promptly.
5. Data Retention
Account Data: We retain your account information as long as your account is active.
Case Data: Case information is retained according to your privacy settings and legal requirements.
Usage Data: Usage analytics are typically retained for up to 2 years.
Deletion: You can request deletion of your data by contacting us.
6. Your Rights and Choices
Access: You can access and review your personal information through your account settings.
Correction: You can update or correct your personal information at any time.
Deletion: You can request deletion of your account and associated data.
Data Portability: You can request a copy of your data in a portable format.
Opt-out: You can opt out of non-essential communications and certain data processing activities.
7. Cookies and Tracking
Essential Cookies: We use cookies necessary for the Service to function properly.
Analytics: We use analytics cookies to understand how users interact with our Service.
Preferences: We use cookies to remember your preferences and settings.
Control: You can control cookie settings through your browser preferences.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: